We stand behind the quality of our pieces and offer a lifetime warranty against manufacturing defect on all of our pieces. Breakage, loss, or damage due to casting defect, poor workmanship, or material defect will be repaired or replaced at no charge.
However, it's important to realize that most of the wear and tear on jewelry is due to normal use or accidents, not defects. These are not covered by our warranty, but we do offer optional Aftercare Plans to help you keep your jewelry perfect for longer.
In the case of a warranty repair, we offer complimentary pick-up and drop-off within our local service area . For customers outside this area, the customer is responsible for shipping the item to us. We will cover the cost of shipping the item back to the customer. If the item is found to be defective, we will repair or replace it at no charge. If the item is found to be damaged due to accident, misuse, or normal wear and tear, we will provide an estimate for the cost of repair.
In addition to defect, our standard warranty also provides the following complimentary services:
Free Resizing
One free resizing within 6 months of purchase
Small Stone Replacement
Complimentary replacement of small diamonds or gemstones up to 0.06 carats of total weight (approximately 1-2 stones) within 6 months of purchase, even due to accidental damage
Due to the nature of most of work being custom, returns are not available for any of our pieces unless stated otherwise.
To make sure you're happy with your piece, we offer a free first consultation and renders, 3d prints, and an optional try-on piece during the design process. Read more about the custom process.
If we do have the piece you're looking for in stock, these off-the-shelf pieces are returnable within 30 days of purchase for a full refund less shipping if not local.